REPRESENTATION
Quality Complaints & Trade Disputes
Prepare clear documentation for export/import complaints and trade disputes.
Discuss this requirement ↗Quality Complaints and Trade Disputes
What is Quality Complaints and Trade Disputes?
Exporters need to project a good image of the country abroad to promote exports. Maintaining an enduring relationship with foreign buyers is of utmost importance, and complaints or trade disputes, whenever they arise, need to be settled amicably as soon as possible. Importers too may have grievances as well. In an endeavour to resolve such complaints or trade disputes and to create confidence in the business environment of the country, a mechanism is being laid down to address such complaints and disputes in an amicable way.
Pre-Requisites for Filing Complaint / Trade Dispute in QCTD
Users can directly file a complaint in QCTD from provided link. Other pre-requisites as mentioned in the Chapter 8 of Foreign Trade Policy and Hand book of Procedures may be referred.
Foreign Complainant has to compulsorily register on the portal with valid email ID in order to file complaint against any Indian party.
Processes in Quality Complaints and Trade Disputes
Indian Complainant
Foreign Complainant
YOUR QUESTIONS
Frequently asked questions
Quality Complaints and trade Disputes
Q1. What does QCTD stand for? What are the benefits of this module?
QCTD stands for Quality Complaints and Trade Disputes. The objective of this module is to resolve complaints or trade dispute matters whenever they arise, in an amicable manner as soon as possible. Exporters need to project a good image of the country abroad to promote exports. Maintaining an enduring relationship with foreign buyers is of utmost importance. In an endeavor to resolve such complaints and to create confidence in the business environment of the country, this mechanism is being laid down to address such complaints and disputes.
Q2. What is meant by a complainant?
In this module the Indian or Foreign Importer/ Exporter filing the complaint will be referred as ‘Complainant’
Q3. What is meant by a complainee?
Foreign or Indian Importer/ Exporter against whom the complaint is made will be referred as ‘Complainee’.
Q4. What is the application fee?
There is no application fee required for filing a complaint under QCTD module.
Q5. Which all attachments/documents are mandatory for submission of the application?
There are no mandatory documents required to file a complaint under QCTD module.
Q6. Can I enter additional optional fields in Item wise details tab?
Yes, you may enter additional fields in Item wise details tab. There are no restrictions.
Q7. Can I reopen my complaint if I am not satisfied with the resolution provided?
No, there is no provision or reopening the complaint.
Q8. Is there any restriction on count of Make a copy functionality while filing a complaint for QCTD?
No, you may make as many copies as you want by Make copy functionality while filing a complaint for QCTD.
For applicable policy, forms and current requirements: DGFT Foreign Trade Policy · DGFT application help. Eligibility and filing requirements are assessed for the relevant transaction and policy period.
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